Can
I send personalized messages to my recipients
with Handymailer?
Yes. Use your mailing list to store more attributes
than just names and email addresses. Attributes
can be incorporated as wildcards throughout
your campaign. Handymailer will automatically
merge the right attributes for each contact,
so every message is personalized. To insert
wildcards, please click menu: Insert -> Macro
& Wildcards, then select the field/column
name which you wish to personalize.
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Can I request a read receipt for my
message?
Yes, of course. Please click menu:
Tools
->
Options, this will open
the
Options window, and on
the General Tab, check the '
Request
a read receipt for my mailings' box.
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Can I import an existing HTML file into
Handymailer?
Yes. The Outlook-like visual (WYSIWYG) html
message composer makes it easy for non-technical
users to create eye-catching, professional-looking
HTML messages. You may also import html files
directly into Handymailer (
File
->
Open HTML File), including
those built using Dreamweaver, FrontPage, or
other web-design tools or even from the internet
(
File ->
Import
Web Page).
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Why should I provide a plain text version
for HTML email?
While HTML email is eye-catching and being employed
more and more, particularly for email marketting,
it is and always will be true that: HTML email
is not always readable for some of your recipients.
Some popular email readers (e.g. Pegasus) simply
don't read HTML email, others (Pocomail and
even AOL) have difficulties displaying it properly.
So, don't ignore these recipients by creating
your message in "HTML and Plain Text"
format (
Format ->
Email
Format ->
HTML and Plain
Text). Prepare a text version of your
message for these people, if a recipient can't
open your HTML email, he or she can still get
the text version.
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Is it possible to edit a mailing after
I've queued or launched it?
Yes, you can edit your mailing at any time you
want. To edit a mailing, please select the mailing
you wish to edit, then select menu: Mailings
-> Edit (please make sure the mailing is
not currently running)
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How can I resend an existing mailing
without creating it again from scratch?
Handymailer allows you to easily 'Copy' an existing
mailing. To copy an existing mailing, please
select the mailing you wish to copy, then click
menu:
Mailings ->
Copy.
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Need I upload the image files included
in my message to a web server?
No, you needn't. Handymailer can automatically
send images included in your message as inline
image, which means all images are sent along
with your message, when your recipients open
your email, they will see these pictures immediately
without waiting for the email software to download
these images from internet.
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Can I send a test email to my own email
address before launching the mailing?
Yes. Handymailer allows you to send a test copy
of your message to yourself to ensure it looks
the way you want. To send a test message, please
follow the instructions below,
On Handymailer's main window, select the mailing
you wish to test, then click menu:
Mailings
->
Send Test Email. If you
are composing your message, you may also send
a test message by clicking menu:
File
->
Send Test Email. Then
enter the email address in the pop-up dialog
box, press
OK.
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Does Handymailer support to send attachment?
If yes, how many attachments can I add?
Yes. There is no limitation on the number of
attachments one email can have in Handymailer.
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My message contains non english language, will
it be ok?
Yes. Handymailer supports all international
character sets and languages. When you compose
a non english message, you should select the
corresponding character set for this email.
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How do I create a mailing list file
for Handymailer?
Handymailer supports plain text (*.TXT) and
CSV (*.CSV) mailing lists delimited by commas,
tabs, semicolons, etc. Many email and contact
database programs allow you to export contact
information to these file formats, and most
spreadsheet applications, such as Microsoft
Excel do so as well. Once you export the contacts
from those programs, you can import them into
Handymailer.
A CSV or tab-delimited file is simply a text
file that contains information separated by
commas or tabs. Each column represents a separate
field and each row represents a separate contact
record. The format evolved as a way to get information
out of tables in spreadsheet or databases programs
and into other similar programs.
A CSV or tab-delimited file does not have any
unique or proprietary formatting. Typically,
the first line has the field names (columns)
for the actual entries or records that make
up the rest of the file. It doesn't matter which
order the columns are in, but the file must
include the column headers on the first line,
followed by one entry (record) per line, as
in the samples below:
Example of CSV file
Name,City,Email,Birthday
Michael,Hartford,michael@somewhere.com,8/6/1979
Matthew,Boston,matthew@somewhere.com,12/3/1965
Amanda,Los Angeles,amanda@somewhere.com,3/8/1980
When you specify a mailing list for a mailing
job, Handymailer lets you choose the delimiter
character and which column contains the email
addresses.
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How do I export email addresses from
Microsoft Excel/Access files?
Both Microsoft Access and Excel can save as
tab-delimited or comma-delimited files. In
Microsoft Excel, click menu File
-> Save As, and select
file type Text(Tab delimited)(*.txt).
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How do I export email addresses from
Microsoft Outlook Express?
To export contacts from Microsoft Outlook
Express 6 to a CSV file:
1) In Outlook Express, on the File menu,
click Export, select Address Book.
2) Select Text File (Comma Separated Values),
then click Export.
3) Enter a file name. For example, myaddresses.csv.
4) Choose the location to save it.
5) Select the fields to export. Select at
least "Email Address" and other
items you want to bring into Handymailer.
Then click Finish.
6) Click OK when the alert box appears telling
you the export was successful.
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How do I export email addresses from
Microsoft Outlook?
To save your Outlook contacts to a CSV file:
1) In Outlook, on the File menu, click Import
and Export.
2) Click Export to a file, and then click
Next.
3) Click Comma Separated Values (Windows),
and then click Next.
4) In the folder list, click the Contacts
folder, and then click Next.
5) Browse to the folder where you want to
save the contacts as a .csv file.
6) Type a name for the exported file, and
then click OK.
7) Click Next.
8) Click Finish.
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Can I get the list of failed emails
and find out why they failed?
Yes, you can. To find out why the failed emails
can not be delivered, please select the mailing
first, then select menu: Mailings
-> View Error Log.
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Can I export the successful emails and failed
emails?
Yes, you can. Handymailer allows you to export
the successful emails (Mailings -> Export
Successful Emails) and the failed emails (Mailings
-> Export Failed Emails).
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Can I send out emails without SMTP
servers?
Yes. Handymailer has a built-in SMTP server
which can deliver emails directly to recipients'
mailboxes, bypassing your ISP's SMTP servers.
If you don't have access to an SMTP server,
or your SMTP server is unable to handle large
volume of emails, you can select this delivery
mode.
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Will a recipient see other email addresses
on my list?
No. Handymailer sends its messages directly
to each customer, one at a time, personally
and privately. The recipients only see what
they need to see, and they sure don't see
the other names on your mailing list.
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Can I resend the failed emails?
Yes. Once you've finished sending your mailing,
you can easily resend the failed emails. Some
emails cann't get delivered not because the
email address is bad, but because the Internet
offers many impassable obstacles:
the recipient's e-mail server may be temporarily
down
your ISP may be temporarily down
an Internet segment may be temporarily down
a DNS server may be temporarily down
Resending the failed emails can improve the
sending success ratio.
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Is Handymailer a multithreaded application?
If yes, how many threads can I create?
Yes, Handymailer is a multithreaded application.
You can use up to 512 threads to send out
emails simultaneously. Using mutiple threads
to send out emails can speed up message sending.
However, If you have a large number of threads,
it can hurt performance while the OS switches
between them , the more threads you have the
more memory your app needs.
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Can I try Handymailer before I buy
it?
Yes. You can download the free trial version
of Handymailer. However, there are some limitations
in trial version.
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Can my computer run Handymailer?
To install and use Handymailer, please make
sure that you use the following hardware and
software platform.
- PC with Pentium 133 MHz or higher processor
- At least 32MB of available RAM
- At least 7MB of free disk space
- Operating System: Microsoft Windows 98/Me/2000/NT4.0/XP
- TCP/IP (Internet) network connection
- Microsoft Internet Explorer v5.0 or above
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To run Handymailer, need I install
any third-party software?
No. Handymailer is a stand-alone application,
it doesn't need any third-party softwares.
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Is the version I am using the latest?
You can always check for new version or updates
by visiting handymailer's website: http://www.handymailer.com
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Are there per-message charges or recurring
costs?
No. You just need to pay only once. There
are no per-message charges or recurring costs.
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Can I use one license on more than
one computers?
No. Handymailer is licensed on a per-computer
basis. You need to purchase additional licenses
if you wish to run Handymailer concurrently
on different computers.
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How do I order Handymailer?
Please click the link below to purchase Handymailer,
http://www.handymailer.com/order/
We accept all major credit cards, and you
can order directly from our private &
secure order site, or by phone, fax, mail
and wire transfer.
All online orders are fulfilled in real-time.
You will receive your username and password
via email immediately after your payment has
been received.
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Can I use Handymailer to send SPAM
(unsolicited bulk email)?
No. Absolutely not. Spam is untargeted advertising.
Handymailer End User License Agreement prohibits
using Handymailer for spam.
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I have other questions not listed
here, how can I get help?
Please read the Handymailer User's Manual
carefully. If you still have questions, please
visit our website or consult us.
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